Shipping policy

Shipping Policy - U.S. Orders

This policy applies to bnmclothingco’s U.S. dress orders, optimized for fashion fabrics and designer collaborations. Order placement confirms your acceptance.

A. Shipping Costs

  • Calculation: Real-time rates at checkout (based on dress weight, fabric type—silk maxi vs. denim mini).
  • Free Shipping: $120+ orders (includes designer collabs, notes "wrinkle-free packaging included").

B. Processing & Transit Times

  • Delivery:
    • Standard: 3–5 business days (NY to LA in ~4 days, delicate fabrics prioritized).
    • Express: 1–2 business days ($15 fee, ideal for event gowns).
  • Cut-off: 16:00 EST for same-day processing (extra time for fashion packaging).
  • Handling: 1–2 business days (includes fabric inspection and anti-wrinkle packing for silk dresses).

C. Carriers

  • Services: UPS, USPS, FedEx (remote areas via USPS for specialty fabric delivery).
  • Special Notes: Beaded/embroidered dresses marked "fragile" on tracking pages.

D. Address Changes

  • Window: 12 hours after order (custom dresses need production scheduling time).
  • Fashion Limit: No changes after anti-wrinkle packing; contact carrier with order fashion ID for intercept.

E. Cancellations

  • Unshipped: Cancel anytime for instant refund.
  • Shipped: Refuse delivery and follow Returns Policy (keep original dust bag for designer dresses).

F. Damaged Parcels

  • On Delivery: Refuse 签收 and photo-document within 12h (video required for beaded items).
  • After Receipt: Report within 24h with photos for replacement/refund (embroidery damage may qualify for custom repair).

G. Designer Direct Shipping

  1. Logistics Details:
    • Method: Designer studio economy shipping (collab dresses include signed cards, anti-counterfeit tags).
    • Processing: 2–3 business days (includes designer autograph and label customization, noted as "fashion customization period").
  2. Tracking & Updates:
    • Tracking shows packing status (e.g., "wrinkle prevention completed", "designer label applied").
    • Designer delays come with complementary accessories (headbands, scarves from the same collection).

H. International Orders

  • Extra Costs: Duties, taxes (estimated at checkout for beaded/embroidered items, may trigger security checks).
  • Compliance: Recipient ID and destination fabric labeling rules (EU requires percentage composition).

I. Tracking Support

  • Self-Service: Check "My Fashion Logistics" for anti-wrinkle packing and QC progress.
  • Assistance: Email support@bnmclothingco.shop (subject: "Shipping Inquiry + DRESS20251001 Beaded Dress").

J. Contact Us

  • Email: support@bnmclothingco.shop (include order number and dress style image).
  • Phone: +1 314 249 7914 (Mon–Fri 10:00–19:00 EST, press 1 for fashion shipping).